Question 1

Why do I need a professional photographer or visual tour?

Accepted Answer

Properties sell 32% faster when presented with professional quality imagery.  It is the most effective real estate marketing tool available. A property tour gives your clients the visual advantages today’s viewers are looking for – a realistic feeling of visiting a property without leaving their own homes.

Question 2

How can I schedule or book an appointment for real estate photography?

Accepted Answer

You may schedule/book an appointment here. 
Or if you prefer the traditional way, you may call/text me directly at 513-594-0999.

Question 3

How many photos should I order?

Accepted Answer

I generally recommend that you photograph the front exterior, back exterior, entryway, living areas, dining areas, kitchen, bedrooms and bathrooms.

Question 4

When's the best time for real estate photography?

Accepted Answer

Since most appointments are made based on your availability and the
sellers' availability, there are preferred times of the day for better
photographs.

West-facing homes are best captured in the early afternoon, while
east-facing homes are best photographed in the morning. Meanwhile,
north-facing homes are best shot early in the morning

Question 5

How long will the real estate photography appointment take?

Accepted Answer

The amount of time it takes to do real estate photography, whether it
is a home or a commercial building, varies. Moreover, the number one
most important factor is the property's size.

Generally, prepare for about an hour. Nevertheless, expect long hours,
especially for larger buildings, homes, or properties.

Question 6

Do I need to meet the photographer at the shoot?

Accepted Answer

Meeting the photographer is always recommended. This is the only time the real estate agent has to approve the images. In the event the agent can't be there, the photographer will use his/her best judgement and the phots will automatically be approved.

In the event that no one will be there, please make sure to provide information for access to the listing in the comments.

Question 7

When will I receive my photos?

Accepted Answer

Next day turn-around!
Photos are delivered delivered digitally via an online gallery through your email.  We will optimize your images for MLS websites and basic
print solutions.

Question 8

How will I be notified once my images are ready?

Accepted Answer

You'll receive a text and an email that your photos are ready.

Question 9

Why choose Chastain Real Estate Media

Accepted Answer

I provide all clients with A+ Customer Service. I provide a service of value and I'm not happy with what’s delivered until you are 100% satisfied. I work to get it right, or your money back.

Question 10

How do I get started with an order online?

Accepted Answer

1. View and select desire items from Order Form.
2. Create an account with user name and password.
3. Follow the prompts within the Order Form filling in all required information about your property listing.
4. Schedule a day and time for your shoot.
5. Use our secure online payment form to process your credit card payment which secures your date and time.
6. Feel free to reach out to us at 513-594-0999 if you encounter and issues or have more questions.

Question 11

How do I get 50% off my first shoot?

Accepted Answer

In order to take advantage of the 50% off first shoot, please call or text me for a code to be used at checkout. OR call 513-594-0999 to schedule your first appointment by phone. 50% discount is only valid for à la carte or package items. Add-on services not included.

Question 12

What is your cancellation policy>

Accepted Answer

Shoots canceled the same day of appointment will be billed 25% of shoot price. If photographer shows up to property and is unable to shoot or access the property, 50% of shoot price will be billed.

Question 13

What happens in the event of bad weather of the scheduled day of photo shoot?

Accepted Answer

If the weather is bad on the day of your scheduled shoot (i.e. rain, heavy clouds, and the like) you will be given the opportunity to reschedule for the next available open shoot date.

Question 14

What if the weather is cloudy or rainy the day of the shoot?

Accepted Answer

For every appointment, rain or shine, my editing team adds a nice blue sky into all exterior photos ensuring your listing is looking it’s best!
However, if there is extreme inclement weather (ie. downpour, etc.) that would potentially endanger our photographer and their equipment, we would cancel the appointment and get it rescheduled at no extra cost.
For our aerial photography we also have to factor in wind speeds. Another factor for aerial photography appointments are “No Fly Zones” that do not allow drones. These includes locations near airports, historical landmarks, state parks, etc.

Frequently Asked Questions